FAQ
Questions, answered
Everything hosts and players ask about PlayTambola.Live — from joining a game to seats, payments and fair play.
Getting started
What is PlayTambola.Live?
PlayTambola.Live is a social, entertainment-only online tambola (housie) game for groups. The host runs the game on a big screen — a TV, projector or laptop — and players join from their own phones by scanning a QR code or typing a game code. The server generates the tickets, calls the numbers and checks every win.
What do I need to host a game?
A big screen everyone can see (a TV, projector or laptop), an internet connection and a free host account. Players only need a phone with a web browser. See how it works for the full setup.
How do I create a host account?
Sign up at go.playtambola.live with an email and password or with Google, then verify your email. Email verification is required before you can host.
How long does it take to set up a game?
Just a few minutes: create the game, choose the prizes and capacity, open the lobby on the big screen and let players scan the QR code. The server handles tickets, calling and win checks.
Players
Do players need to download an app?
No. Players open the game in their phone’s web browser by scanning the QR code on the big screen or typing the game code. There is nothing to install.
Do players need an account or login?
No. Players don’t need to sign up or log in — they just enter a name to get their ticket.
What ticket does each player get?
Each player gets a standard 3×9 tambola ticket with 15 numbers, 5 in each row, generated by the server. Learn the rules in our how to play tambola guide.
How do players mark numbers?
Players tap numbers on their ticket as they are called. Only numbers that were actually called can be marked.
Can players share their results?
Yes. At the end of the game the results screen shows the winners of every prize and fun highlights, and players can share a result link.
Hosting
How many players can join one game?
Up to 200 players per game. The host can set a maximum capacity with presets of 10, 25, 50 or 100 players, a custom number, or the maximum.
Which prizes can I play?
Eight prize categories: Early Five, Top Line, Middle Line, Bottom Line, Four Corners, Full House, Pairs and All Zeros. All except Pairs and All Zeros are on by default. See every rule in the tambola prizes guide.
Can a prize be won more than once?
Yes. The host chooses how many times each prize can be won. Each extra win happens on a different number.
Who calls the numbers?
The server picks every number at random from 1 to 90, so everyone sees the same call. The big screen animates it and speaks it aloud with a witty caller line; players’ phones stay quiet.
Can the game start automatically?
Yes. Turn on auto-start and the game begins when the number of players you set have joined. You can also highlight called numbers and choose whether players can mark earlier numbers.
What happens at the end of a game?
The results screen shows the winners of each prize plus highlights — Fastest Full House, Luckiest Ticket, Most Daubs and Closest Miss.
Pricing & seats
Is PlayTambola.Live free?
Yes, any game with up to 5 players is free, with all features. Bigger games use seats from the host’s balance. See pricing.
When do I need seats?
Only when a game has more than 5 players. When the 6th player joins, the game switches to paid and the whole headcount is counted — for example, 6 players use 6 seats.
What happens if a player leaves?
Seats are held while players are in the game and released if a player leaves before the game ends. Seats are used only when the game completes.
Do seats expire?
No. Seats never expire. Unused seats stay in your balance for future games, and one bundle can be used across any number of games.
How much do seat bundles cost?
Bundles (prices in INR, plus 18% GST at checkout): Starter 25 seats ₹99 · Popular 60 seats ₹199 · Value 150 seats ₹449 · Pro 400 seats ₹999 · Mega 1,000 seats ₹1,999. There is no subscription.
Do players pay anything?
No. Players join free from their phones. Only the host’s seat balance is used, and seats have no cash value.
Payments & refunds
How do I pay for seats?
Inside the app, through Cashfree Payments — UPI, cards, net banking or wallets. Seats are credited to your balance instantly.
Is GST included in the price?
No. Bundle prices exclude GST; 18% GST is added at checkout and a GST tax invoice is emailed to you. Transaction history and PDF receipts are in the app.
Can I get a refund?
Seat purchases are non-refundable once credited, except if you were charged but seats were not credited, charged twice, charged the wrong amount, or for an unauthorised payment — claim within 7 days. See the Refund & Cancellation Policy.
Can seats be withdrawn or transferred?
No. Seats are a hosting allowance only: they have no cash value and cannot be withdrawn or transferred.
Fairness & safety
How are winners checked?
Automatically, by the server. As soon as a player’s marks complete a prize, the server records the win and the big screen celebrates it with confetti and a winner spotlight. Nobody needs to shout “Full House!”.
What if two players complete a prize on the same number?
They both win. Everyone who completes a prize on the same called number wins together as co-winners.
Is PlayTambola.Live gambling?
No. PlayTambola.Live is entertainment only. No one pays to join a game, no money is staked, pooled or won, and prize names are recognition labels with no monetary value. Read the Disclaimer.
Is there an age limit?
Yes. PlayTambola.Live is for people aged 18 and over.
Languages & devices
Does PlayTambola.Live work in Hindi?
Yes. The app is available in English and हिन्दी.
Is there a dark mode?
Yes. The app has light and dark themes.
Which devices work?
The host view runs in a browser on any big screen — a TV, projector or laptop. Players use the web browser on their own phones; no app is needed.
Company
Who makes PlayTambola.Live?
PlayTambola.Live is owned and operated by Guava Trees Softech Private Limited, Bhopal, India (GSTIN 23AAJCG1002E1ZF). Read more about us.
How do I contact support?
Still have a question?
Email us at admin@playtambola.live — we’re happy to help with hosting, seats or payments.